Appointment changes
Use the portal reminder or appointment controls to request a cancellation or reschedule, or contact support. A requested change is not complete until ApostilleFlow confirms the updated appointment.
Policy CANCELLATION-RESCHEDULING
Cancellation & Rescheduling Policy
- Effective Date
- August 1, 2026
- Version
- 1.0
- Last Updated
- August 1, 2026
- Policy Identifier
- CANCELLATION-RESCHEDULING
Reschedule limit
Customers may successfully reschedule an appointment up to three times. After the third successful reschedule, the appointment deposit is forfeited. Company-approved exceptions remain at ApostilleFlow's discretion.
Deposits and same-day appointments
Appointment deposits are nonrefundable. Same-day appointments are nonrefundable. If an appointment cannot proceed because of a company-approved exception, contact support promptly so the available options can be reviewed.