Tracking
Tracking information is provided whenever available. An order may have multiple shipments, including mailing kits, customer documents, agency submissions, and completed documents returned to the customer.
Policy SHIPPING-DELIVERY
Shipping & Delivery Policy
- Effective Date
- August 1, 2026
- Version
- 1.0
- Last Updated
- August 1, 2026
- Policy Identifier
- SHIPPING-DELIVERY
Carrier responsibility
Carrier delays, routing decisions, weather, service interruptions, loss, and delivery scans are the carrier's responsibility. Contact support if tracking is delayed or appears incorrect so we can help review the record.
Addresses
Customers are responsible for confirming shipping and service addresses. Do not use the headquarters address as a walk-in or client mailing address unless ApostilleFlow gives written instructions.